Privacy & Cookie Policy
BestWayDigital ("we", "us") provides AI-assisted eBay listing optimisation tools at tools.bestwaydigital.co.uk. This policy explains what personal data we collect, why, and the rights you have under the UK GDPR and the Data Protection Act 2018 (and, for EU visitors, the EU GDPR).
Who we are
BestWayDigital is a UK-based service operated from Huddersfield, United Kingdom. Contact for anything in this policy: sales@bestwaydigital.co.uk.
What we collect and why
| Data | Why we use it | Legal basis |
|---|---|---|
| eBay item numbers you enter or upload (including CSV files of your listings) | To fetch the public listing data and generate your optimised content. Uploaded files are processed in memory and are not kept after your item numbers have been read. | Contract performance |
| Generated results (titles, descriptions, item specifics) linked to your access code | So you can re-download past batches. Kept for up to 12 months, then deleted. | Contract performance |
| Email address (if you buy a package or give it to us) | To link your purchase to your access code and help you if you lose it. | Contract performance |
| IP address and an anonymous browser identifier (cookie) | Fair-use limits on the free tool and protection against abuse. IPs are stored only as short one-way hashes. | Legitimate interest |
| Payment details | Handled entirely by Stripe. We never see or store your card number. | Contract performance |
Cookies
We use only essential, first-party cookies. No advertising or tracking cookies, and no third-party analytics.
- bwd_vid - anonymous identifier used for the free tool's daily fair-use limit (12 months).
- bwd_operator - set only for staff sign-in (12 months).
- Your access code may be remembered in your own browser's local storage so you stay signed in. It never leaves your device except when you use the tool.
Who processes data for us
- Stripe (payments) - see the Stripe privacy policy.
- AI providers via OpenRouter (OpenAI and Anthropic models) - receive the public listing text of the items you submit in order to write your content. They receive no account or payment information about you.
- OVH (server hosting, EU data centre).
What we never do
- We never sell or share your data for marketing.
- We never ask for your eBay password and you should never share it with anyone. Our tools work only with public listing data and eBay's official developer APIs.
- We never store card details.
How long we keep things
Uploaded files: read once, not stored. Generated batches: up to 12 months so you can re-download them. Access codes: 12 months from issue. Fair-use counters: reset daily.
Your rights
You can ask us at any time to access, correct, delete or export the personal data we hold about you, or object to our processing. Email sales@bestwaydigital.co.uk and we will respond within one month. If you are unhappy with how we handle your data you can complain to the UK Information Commissioner's Office (ico.org.uk) or your local EU supervisory authority.
Changes
If we make material changes to this policy we will update this page and the date at the top.